FAQs

Where can I find the tracking information for my order?

Tracking information can take a few days to become available for orders. If it has been a week since placing the order and you still have not received tracking information, please email us at onlinestore@nbmedia.com with your inquiry and order number.

I received my order, but one or more items were missing.
Items in your order may be fulfilled from as many as three different warehouses and may arrive at different times. If after one week you still have not received the missing items, please contact onlinestore@nbmedia.com with your inquiry and order number.

I have not received my order. I live outside of the United States.
Please be patient. International orders are often delayed for several weeks due to unforeseen circumstances. We can track packages only until they leave the United States.

Where can I look for more merchandise options?
You are in luck! Our new Music Merch Store is the perfect place for you. Take a look: www.cafepress.com/newbaymedia.

Is it possible to rush my order using next day or 2-day delivery options?
Unfortunately, at this time we do not offer expedited delivery options. We try to ship most orders within 48 hours of receipt.  

In what format are Guitar World DVDs available?
All Guitar World DVDs are available in NTSC format only.

Where are the transcriptions that are included with my instructional DVD?
Each DVD product has a PDF booklet with either tab transcriptions or other information related to the DVD. The PDF booklet is located on your DVD and you can retrieve this by inserting your DVD into a computer and opening the DVD as a folder. If you have any problems locating or downloading the information, please email us at onlinestore@nbmedia.com.
NOTE: Two DVDs do not have tabs available, contrary to the DVD packaging. They are:
How to Play the Jimi Hendrix Experience’s Axis: Bold as Love, the Complete Guitar DVD
How to Play the Best of the Jimi Hendrix Experience’s Electric Ladyland

Are new issues of Keyboard magazine available?
Keyboard magazine has been discontinued effective with the March, 2017 issue. New Keyboard content is contained in Electronic Musician magazine issues starting with the April, 2017 issue. More information here: https://guitarworld.myshopify.com/collections/electronic-musician.

I live outside of the United States. Do you ship to my country?
We ship to most countries, except the following:

Andorra, Brazil, Guernsey, Isle of Man, Jersey, Kosovo, Monaco, Myanmar, Netherlands Antilles, Netherlands, Palestinian Territory, Occupied, Panama, Qatar, Saint Martin, Sao Tome And Principe, South Korea, St. Vincent, Aland Islands, Bouvet Island, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Cook Islands, French Southern Territories, Heard Island and Mcdonald Islands, Mayotte, Niue, Norfolk Island, Saint Barthélemy, Somalia, South Georgia and The South Sandwich Islands, Svalbard and Jan Mayen, Tokelau, United States Minor Outlying Islands, and Western Sahara.

 

Still have questions? We’d be delighted to help you! Please email your inquiries to onlinestore@nbmedia.com, with your inquiry and applicable order number.